Make continuing improvement on cost reduction, process efficiencies and increased output while maintaining reduced errors.Prepare and present annual and revised budgets reconcile monthly actual results to budget and forecast monthly expected income.Monitor/measure workload, quality of output and overall performance make recommendations as required.
Communicate frequently with regional and branch title managers regarding projects, operational decisions, technology needs, efficiencies and achieving goals.Accountable for staffing, training and development of title teams within the branches and corporate departments.Responsible for the operational excellence of all MIT branches, including branch computer systems, processes and reports.Lead the customer experience for title branches ensuring the customer, both internal and external, has exceptional customer satisfaction, while maintaining productivity and effectiveness. Reporting directly to the President and CEO of M/I Financial Services, the SVP of Title Operations is responsible for all aspects of title operations, achieving operational efficiency, overall business strategy and high productivity within the title branches company wide.